Administrative Assistant          0001

• Fourteen years experience in office work as an administrative/corporate assistant
• Knowledge of Microsoft Word and Excel

• Administrative Support

• Communication skills
• Computer skills
• Organizational skills
• Develop, compile and finalize analyses                
• Process correspondence
• Develop and implement forms                               
• Accurate message taking
• Self motivated, dedicated, hardworking, a team player and welcome a challenge
   

Administrative, Clerical and/or Customer Service          0002

• Formally trained and certified in business economics (domestic & foreign)
• Extensive experience in administration, customer service and sales
• Proficient in most Microsoft Office applications (Word, Excel, PowerPoint, and Outlook)
• Excellent organization and communication skills
• Detailed oriented, positive attitude, and capable of multitasking
• Associate’s Degree in business
• Fluent in both English and German
   

Retail Sales/Customer Service          0003

• Extensive experience in customer service, sales, marketing and promotions
• Manage and execute multiple projects in a timely manner
• Effective in written and oral communication
• Responsible for positive interactions with staff and consumers
   

Call Center Support/IVR Scripting          0004

• Experience in Call Center operations and support
• IVR installation; programming and support
• Power Dialer operations and support
• Telephony VDN and vectoring
• Network Security
• Help Desk
• Project Management
• Education:M.B.A.
   

Accounts Payable/Accounting Clerk          0005

• Extensive experience in Accounts Payable
• Microsoft Office XP, including Word, Excel and Outlook
• Accounting Software: PeopleSoft, J.D. Edwards, A/S 400 Baan
   

Systems Analyst/Business Analyst/ Information Technology Professional B.S. in Computer Science     0025

• An information technology professional with 18 years experience in as a systems analyst, with background as an applications analyst, a database administrator, and as a software developer
• Able to assess situations and resolve tasks with innovative and creative solutions with a focus on quality, teamwork, and customer satisfaction
• Led the lifecycle of applications giving input to IT strategy, including quality, customer satisfaction, and intended business value based on a strong knowledge of an assigned business area
• Computer skills include systems analysis, project management, webpage creation, C, FORTRAN, COBOL, Oracle & SYBASE DBA, 6Sigma Greenbelt, UNIX, Windows 98/XP
   

Software Engineer          0007

Software development including design, implementation, testing, maintenance, and debugging of applications in Windows environments.

CDL-B Truck Driver          0008

Product Management           0009

Targets include Product Management in Real Estate Development, Small Business Development Mentor/Consultant, General Manager of Retail Operations:   

Savvy, successful and energetic retail executive and real estate developer with strong leadership, strategic management, and team building expertise.

Possess vision and strong awareness of what sells.  As Executive VP/Board Member of Petrie Stores Corporation and President of its Winkelman’s Division, was instrumental in the successful expansion and profitability of this regional chain of stores.

In 1998 transitioned into a career in real estate development and built award winning homes managing and coordinating projects from conception to completion.  Looking forward to new challenges to help an organization achieve success.
 

Customer Service Sales          0010

• Extensive Experience in sales and customer service
• Highly skilled in establishing rapport with customers  
• Excellent follow up and client retention skills                      
• Effective in using negotiation, diplomacy, research and product knowledge abilities                                   
• Experience includes real estate and home products sales
   

Information Technologist          0011

• Experienced Information Technology Professional who brings enthusiasm and strong written and verbal skills, to back up technical experience, to the technical work environment.
• Analytical skills in condensing technical concepts to assist the management decision-making process as well as to extract clerical job factors necessary to the mechanization of manual processes.
• Part of a team which, via business process streamlining, saved my automotive parts procurement client $160 million dollars in our first year of operation.
   

Occupational Safety & Health Coordinator, Labor Relations Representative          0012T

Two courses from Completion of Master of Science in Safety Management (MSSM), Minor in Occupational Safety & Health, Bachelor of Science in Industrial Management (BSIM). 

Proactive Safety Professional proficient in Employee Safety Training and Ergonomics. 

The ability to take your business proactive in Job Hazard Analysis/Accident Investigation and to eliminate hazards and reduce work injuries. Reduced EMR rating of 1.3 to .9 or 40% and cut Industrial Insurance rates by at least 30% as former Safety Specialist at Citation Tool. Served on a Management Bargaining Unit in Labor negotiations.
 

Relationship Building Supervisor          0013

A customer driven, forward thinking professional with an exemplary record of serving as a personal banker supervisor for a branch of a multinational banking institution. 

Recognized for propelling significant annual revenue gains by surpassing sales goals by 10%. Accomplished at identifying opportunities and implementing plans to retain and enhance existing customer relationships through cross selling of products and financial counseling.

Successful at formulating and implementing innovative approaches to improve customer service. Strong background in leading and guiding high performance employees. Academic credentials include Masters in Public Administration.
 

Administrative Assistant         0014

• Proficient in Microsoft Word, PowerPoint, Excel, Outlook and Lotus Notes, internet and intranet applications, Citrix, JD Edwards, PRMS and AS400 data management products, SharePoint, familiar with AQT, SQL, and Business Objects
• Skilled in medical and anatomical terminology
• Extensive experience successfully managing challenging situations in several professional environments
   

Community Service/Non-Profit Administration                         0018

• Ten years experience as a community service leader including Chairperson of Board of Directors of a family oriented non-profit organization with a yearly budget of more than $3,000,000
• More than 15 years experience in business management in financial services industry
• Experienced fund raiser and special events coordinator
• Bachelor of Science Degree with service as an officer in the United States Navy
• Personable and adept at developing strong community relations
• Dedicated to providing resources and services to enhance quality of life for all members of community